IT Maintenance
At MadCat IT, you won’t be faced with long calling queues or unknown technical jargon. With a strong and dedicated team, we will be quick to respond to your call or website query with someone who speaks your lingo and understands your business situation.
To make things easy for you, we have existing packages that can work for you. If you feel like you fall between the cracks of the categories, the search isn’t over for you! Give us a call and we’ll be happy to organise a customised package so you pay just for what you use.
| Gold | Silver | Bronze | |
| Onsite visit for physical server check, test restore of data, check server logs and systems and reporting of any issues found | ✔ | ✔ | ✔ |
| Telephone support | All Users | 1 key specified users | 1 key specified users |
| Response time for critical problems affecting multiple users | 1 hour | 2 hours | 4 hours |
| Regular remote server monitoring | ✔ | ✔ | – |
| Disaster recovery plans incl. major systems failure, theft, fires | ✔ | – | – |
Our unique Gold MadCat SLA – Service Level Agreement – means that you are guaranteed fast on-site service. If you ever have a critical server or network problem with your computers or network, we will be there within 60 minutes. Guaranteed. An expert will be in immediate contact to put together an action plan and get to work straight away to solve your problem – minimising downtime and wasted cost to your business.
At MadCat IT, we understand that service quality is vital so we will dedicate a single point of contact for all your IT needs. Give us a call or drop us a message on the online form – one of our Madcat specialists will be in contact with you within the working day to answer any queries you may have.